Last updated: September 25, 2026
These policies explain how sales, order problems, cancellations, and shipping are handled.
Information about our wholesale cases, representative photographs, inventory, pricing, and website use is available in our Terms and Conditions.
All Sales Are Final
Because our products are sold as inspected and disclosed wholesale lots, all sales are final. Please review the listing, photographs, quantity, condition grade, and our Grading Standards before purchasing.
We do not accept returns for buyer’s remorse, assortment preferences, minor flaws permitted by the listed grade, or merchandise that does not achieve an expected resale price.
Order Problems
If an order arrives damaged, contains the wrong merchandise, is missing items, or is materially different from its listing, contact us within three calendar days of delivery.
Include your order number, a description of the problem, and clear photographs of the affected merchandise and packaging. Keep the original packaging until the issue is resolved.
If an item clearly does not meet the case’s stated grade, include a clear photograph showing the grading issue.
Approved claims may be resolved with comparable replacement merchandise, a partial refund, store credit, or a full refund, depending on the circumstances. We will not require the return of an entire case when the verified problem affects only individual items.
Cancellations
An order may be canceled only before processing begins. Contact us as soon as possible if you need to request a cancellation.
Once processing has begun or the order has shipped, it cannot be canceled.
Shipping
The Sorting Room operates online and ships all orders. Local pickup and in-person shopping are not available.
Customers are responsible for providing a complete and accurate shipping address. Additional carrier costs caused by an incorrect address, refused delivery, or returned shipment may be charged to the customer.
Processing and delivery estimates are not guarantees. Carrier delays, weather, emergencies, and other circumstances outside our control may affect delivery.
If a shipment is lost or damaged, contact us promptly so we can review the problem and assist with the carrier’s claim process.